Director of Operations

Milestone Bath™ Products is a fast-growing manufacturer of premium bath remodel solutions, serving dealers and contractors across North America.

The growth has created an opportunity for an experienced hands-on leader to help shape the future of the company at this critical stage of growth. The successful candidate will work closely with the Owner and will become the company's senior leader on-site.

Key Responsibilities

Strategic Leadership

• Translate the company's vision and strategic goals into actionable business plans for all departments
• Contribute to the long-term strategic planning and direction of the company
• Oversee and evaluate the activities and operations of all key departments including production, warehouse, marketing and customer service

Operational Excellence & Efficiency

• Oversee production planning and scheduling in a light manufacturing environment to ensure efficient output and timely delivery
• Identify and implement process improvements across operations and customer service
• Manage inventory, materials, and purchasing to maintain optimal stock levels
• Ensure compliance with health and safety standards

Team Leadership

• Lead, mentor and develop a high-performing team across all departments
• Foster a collaborative, innovative and results-driven work environment
• Participate in hiring, performance management, and team development in conjunction with the Owner

Marketing & Dealer Engagement

• Provide oversight and leadership on core marketing and dealer engagement initiatives
• Implement initiatives to improve dealer onboarding, communication, and overall customer experience
• Support development of sales and marketing tools, resources, and processes
• Collaborate with Ownership on initiatives to strengthen dealer relationships and drive growth

What we're looking for

This key leadership role demands a strategic thinker with the proven ability to lead diverse teams, optimize processes and drive growth. We're looking for someone who:

• Has successfully managed people and knows how to hold a team accountable without creating unnecessary conflict
• Is entrepreneurial, practical and hands-on
• Is comfortable in a small business environment
• Is able to build trust with long-term employees
• Can use business systems and is adept with technology

Why join Milestone Bath™ Products?

This is an opportunity to join a respected company at an important stage of growth. For someone with the right mix of leadership, judgement and entrepreneurial drive, this role offers the chance to become a central part of our business and grow with opportunities for continued career advancement.

• Base Salary: $90,000 – $120,000
• Performance Bonus: Up to 20% based on business performance
• Location: Belleville, ON (primarily on-site)
• Some flexibility for remote work (up to ~25%)
• Occasional travel (tradeshows, customer visits, U.S. operations)